Responsible Gaming at tk00 — Play Smart, Stay Safe

1 Age Restriction and Verification

tk00 takes the protection of minors extremely seriously. Our platform is not intended for individuals under 18, and we maintain strict procedures to prevent underage access. During the account registration process, every applicant is required to confirm that they meet the minimum age requirement. This confirmation is followed by a Know Your Customer (KYC) verification step in which identity documents — including a National Identity Card, passport, or birth certificate — are reviewed to confirm the applicant's date of birth.

1.1 What Happens If an Underage Application Is Detected

If tk00's verification process identifies that an applicant is under the age of 18, the account application will be rejected immediately and all submitted data will be deleted in accordance with our Privacy Policy. If an underage player has already deposited funds before the age restriction is detected, those funds will be returned to the original payment source (bKash, Nagad, Rocket, or Upay number used for the deposit) without any deduction for bonuses or wagering. No winnings arising from play while underage will be paid out.

1.2 Protecting Minors in Your Household

If you share a device or internet connection with anyone under the age of 18, we strongly recommend taking the following precautions:

• Log out of your tk00 account whenever you are not actively using it and ensure your login credentials are not saved in a shared browser;
• Use parental control software to restrict access to gambling websites on devices that minors can access;
• Speak openly with younger household members about the risks associated with gambling and why it is restricted to adults.

If you believe a minor has accessed or registered a tk00 account, please contact us at [email protected] immediately so that we can investigate and take appropriate action.

2 Recognising Problem Gambling

Gambling is a form of entertainment. For the vast majority of tk00 players, it remains a fun and controlled activity. However, for some individuals, gambling can begin to interfere with daily life, finances, relationships, and mental wellbeing. Recognising the early warning signs is the first step toward regaining control.

2.1 Warning Signs to Watch For

The following behaviours may indicate that gambling has moved beyond healthy entertainment and into problem territory. Be honest with yourself when reviewing this list:

If you recognise two or more of the above patterns in your own behaviour, we strongly encourage you to use one of the responsible gaming tools described below and to contact our support team or a counselling organisation for guidance.

3 Responsible Gaming Tools

tk00 provides a comprehensive suite of player-controlled tools designed to help you maintain control over your gambling activity at all times. All tools are available free of charge, accessible directly from your account settings, and take effect without requiring approval from our support team.

3.1 How to Access Your Responsible Gaming Tools

4 Self-Exclusion Programme

Self-exclusion is a formal process by which a player asks tk00 to prevent them from accessing their account and participating in any gambling activity for a defined period. This is the most robust tool available and is intended for players who feel that their gambling has become or is becoming a serious problem.

4.1 Exclusion Period Options

• 6 months — a short-term exclusion for players who need a defined break;
• 12 months — a medium-term exclusion for players with a more persistent concern;
• 5 years — a long-term exclusion for players with a serious and established problem;
• Permanent exclusion — for players who wish to close their tk00 account on a permanent basis and never return to online gambling.

4.2 What Happens During Self-Exclusion

When a self-exclusion is active on your tk00 account, the following measures are applied without exception:

• Login access to your account is immediately suspended and all active sessions are terminated;
• All promotional emails, SMS messages, and in-platform bonus notifications are suspended for the duration of the exclusion;
• Any pending withdrawal that was requested before the exclusion was activated will still be processed to the original payment method;
• Account balance is preserved (not forfeited) and will be available for withdrawal upon the expiry of the exclusion period;
• Any attempt to re-register a new tk00 account during an active exclusion period will be detected and rejected at the KYC stage.

4.3 How to Request Self-Exclusion

Self-exclusion can be requested in two ways: via the Responsible Gaming tab in your account settings (choose "Self-Exclusion", select your preferred period, and confirm), or by contacting our support team directly at [email protected] with the subject line "Self-Exclusion Request". Support-initiated exclusions are processed within 24 hours of receipt. We recommend using the in-account tool for the fastest response.

5 Deposit and Spending Limits

Setting a deposit limit is one of the most practical steps a player can take to ensure they gamble within their financial means. tk00 makes it straightforward to define how much money you can move into your account over any given period, across all supported payment methods including bKash, Nagad, Rocket, and Upay.

5.1 How Deposit Limits Work

A deposit limit caps the total amount you can successfully deposit into your tk00 account within a rolling time window of your choice. For example, if you set a daily deposit limit of ৳2,000, any deposit attempt that would cause your total deposits for that 24-hour window to exceed ৳2,000 will be declined, even if the individual transaction is below the limit on its own. The rolling window resets at the same time each day, week, or month, depending on the limit type you have chosen.

5.2 Cooling-Off Rules for Limit Changes

• Reducing a limit: takes effect immediately upon confirmation — there is no delay or waiting period;
• Maintaining the same limit: no action required; existing limits renew automatically at the end of each period;
• Increasing a limit: requires a mandatory 24-hour cooling-off period before the higher limit becomes active, giving you time to reconsider the change;
• Removing a limit entirely: treated as a limit increase and subject to the same 24-hour cooling-off period.

5.3 Recommended Limit Benchmarks

tk00 does not prescribe a specific limit amount, as the right figure varies significantly by individual financial circumstance. A useful general principle is to set your deposit limit to an amount you would be entirely comfortable losing — because any wager carries the risk of a loss. Your gambling budget should come from your discretionary income only, never from savings, household expenses, or borrowed funds. If you are unsure where to start, setting a conservative limit and adjusting it upward gradually (with the mandatory cooling-off periods) is a safer approach than starting high.

6 Time-Out and Session Controls

A time-out is a temporary, self-initiated pause on your tk00 account. It is a lighter-touch option than self-exclusion and is designed for players who feel they need a short break to regain perspective without committing to a longer exclusion.

6.1 Available Time-Out Durations

• 24 hours;
• 72 hours (3 days);
• 7 days;
• 30 days;
• 90 days.

Time-out periods are non-negotiable once activated — the account will remain suspended until the chosen duration has elapsed in full. If you require a break longer than 90 days, we recommend applying for the formal self-exclusion programme instead.

6.2 Session Time Reminders

Independent of the time-out feature, tk00's session controls allow you to set a soft reminder that appears on-screen after a chosen period of continuous play (for example, after every 30 or 60 minutes). This reminder displays your current session duration, your net win or loss for the session, and prompts you to decide whether to continue. The reminder is dismissible, but it ensures you are making a conscious, informed choice rather than losing track of time.

6.3 Automatic Session Expiry

As an additional safeguard, tk00 automatically logs out any account that has been idle for 30 consecutive minutes. This prevents situations where a player steps away from their device mid-session and returns later to find their session still active, reducing the risk of impulsive or unintended further play.

7 Support and Counselling Resources

If you feel that gambling is affecting your life in a negative way — or if you are worried about the gambling behaviour of someone close to you — please do not hesitate to reach out for help. Seeking support is a sign of strength, not weakness, and the earlier a problem is addressed, the easier it is to manage.

7.1 Contact tk00 Support Directly

Our player support team is available 24 hours a day, 7 days a week. Our agents are trained in responsible gaming conversations and can help you activate any of the tools described on this page, initiate a self-exclusion, or simply talk through your concerns and point you to further resources.

7.2 Talking to Someone You Trust

In addition to reaching out to tk00, consider speaking with a family member, close friend, or trusted community figure about your concerns. Sharing the problem reduces isolation, which is one of the key factors that can make problem gambling harder to address alone. Many people in Bangladesh have found that a straightforward conversation with a trusted person — a family elder, a colleague, or a community religious leader — provides both practical support and emotional relief.

7.3 For Family Members and Loved Ones

If someone in your household is showing signs of problem gambling, you can contact tk00's support team to report a concern. While we are limited in what specific account actions we can take at the request of a third party, our support team can provide guidance on how to approach the situation, share information about the tools available to the account holder, and advise on next steps. Your concern will be handled with full confidentiality.

8 tk00's Commitment to Safe Play

Responsible gaming is not a compliance checkbox at tk00 — it is a foundational part of how we operate. We believe that a safe, trustworthy platform is a better platform, and that the long-term health of our player community depends on every member of that community gambling within their means and within their own personal boundaries.

8.1 Staff Training

All tk00 customer support agents and account management staff undergo regular training in responsible gaming awareness. This includes identifying behavioural patterns that may indicate a problem, conducting sensitive conversations with at-risk players, and following our internal escalation procedures to ensure every concern is handled appropriately and with care.

8.2 Platform Monitoring

tk00's platform uses automated monitoring systems that flag accounts showing patterns associated with problem gambling — such as unusually frequent deposits following losses, rapid escalation of stake sizes, or extended unbroken session durations. When a flag is raised, a member of our responsible gaming team reviews the account and, where appropriate, makes proactive contact with the player to check on their wellbeing and inform them of the tools available.

8.3 No Exploitation of Vulnerable Players

tk00 maintains a strict internal policy that prohibits any marketing communication from being directed at players who are currently in a time-out, under self-exclusion, or who have been identified by our monitoring system as potentially vulnerable. Bonus offers and promotional incentives are never used as a mechanism to encourage a player to reverse a limit reduction or to return from a self-exclusion early.

8.4 Ongoing Policy Review

This Responsible Gaming policy is reviewed at minimum once every six months to ensure it reflects best practice in player protection and remains appropriate for the Bangladeshi market. Significant updates to the policy will be communicated to all active account holders via email notification before the revised policy takes effect.